Delivery Information

Delivery Option	Cost	Details
Standard Delivery (UK Mainland Only)	FREE	This is available to mainland UK postcodes only. This option is not available for Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands or Ireland. If you have any questions, give us a call on 01934 635260 and we’ll see what we can do.
Scottish Highlands & Islands	£15 per item	There is a courier surcharge for Highlands & Islands postcodes due to the bulky nature of our items. This area is defined by the following postcodes IV(all), HS(all), KA20 to 28, KW(all), PA20 to 49, PA60 to 78, PH17 to 26, PH30 to 44, PH49 to 50, FK17 to FK21 and ZE. Delivery costs are calculated by volume and may vary according to the number of products ordered. Exact costs will be calculated during checkout.
Northern Ireland, Isle of Scilly, Isle of Man, Isle of Wight	£15 per item	There is a courier surcharge for deliveries to Northern Ireland & the Isle of Man both due to the bulky nature of our items and the additional carriage cost to ship via sea. Delivery costs are calculated by volume and may vary according to the number of products ordered. Exact costs will be calculated during checkout.
Channel Islands	£15 per item	There is a courier surcharge for deliveries to the Channel Islands both due to the bulky nature of our items and the additional carriage cost to ship via sea/air. Delivery costs are calculated by volume and may vary according to the number of products ordered. Exact costs will be calculated during checkout. VAT is not charged on orders to the Channel Islands however a 20% admin fee is included in the price for orders to the Channel Islands.
Ireland (Standard Delivery)	£15 per item	There is a courier surcharge for deliveries to Ireland both due to the bulky nature of our items and the additional carriage cost to ship via sea. Delivery costs are calculated by volume and may vary according to the number of products ordered. Exact costs will be calculated during checkout.
Europe	Email for a quote	Please email your delivery address to [email protected] for a shipping quote. Payment will be required upfront by bank transfer before any products are sent out for fraud and security reasons.
BFPO	Call for a quote	Gilda can now ship to BFPO addresses. BFPO delivery is available by calling 0800 988 1286. Payment will be taken via PayPal. This option is not available online.
Large Orders	Call for a quote	We reserve the right to charge extra delivery for large orders. Large orders (approx +10 units) may require a dedicated delivery service, which is outside of our standard delivery options and will need to be quoted for separately.

Delivery Times

Delivery times vary, depending on the service you have chosen (see above).

Please make sure a mobile telephone number is entered on registration, this will aid in communication for your delivery. Certain couriers will send you a text message with an estimated delivery time (free of charge).

You can expect deliveries to arrive any time between 7am – 7pm. Unfortunately the delivery drivers are unable to call customers ahead of delivery, as due to the Road Vehicles (Construction & Use) (Amendment No. 4) Regulations 2003, our couriers no longer issue their drivers with mobile telephones.

Made a Mistake?

If you have made a mistake on your order or wish to amend or cancel, you must ring our Customer Service team on 01934 635260 during working hours as soon as possible. We cannot accept emails as a method of contact for these types of enquiries due to the very quick dispatch times we operate on.

Due to our delivery courier’s terms and conditions, we cannot change orders or addresses once they have left our premises.

Secure Deliveries

All our bean bags are sent via courier and require a signature as proof of delivery. This is to ensure safe, trackable orders.

If you are not in during the day, why not get your item delivered to your work address? We accept alternative delivery addresses and actually prefer to deliver to business addresses where someone is available to sign for your item.

Alternatively, we give you the opportunity in the checkout process to enter a note to the courier to leave the parcel with your neighbour, porch or garden shed (etc.). However, please note any delivery instructions are at your own risk.

Missed Deliveries

If you miss your delivery real-time tracking will confirm this and will give contact details/instructions for how to reschedule or arrange collection of the order from your local depot.

If you have chosen Standard Free Delivery, you CANNOT arrange a re-delivery on a Saturday.

After 3 failed delivery attempts, your items will be returned to our warehouse. If an item is sent back to us as a result of failed delivery, this will incur a delivery charge to you of a minimum of £25 in order to cover the cost of return and re-delivery.

If an item is returned to us as a result of failed delivery, we reserve the right to cancel your order and refund the cost of the order, minus £25 to cover the cost of return and administration.

Damaged Deliveries

We advise customers to check parcels carefully for any transit damage. If you are unsure, or if there is transit damage to your product, sign for the item and clearly write “Damaged Product”. In this instance, contact us directly on 01934 635260 where we will quickly ensure that you get a perfect product with no additional cost to yourself. We apologise for any inconvenience caused and will endeavour to get any issues fixed as soon as possible.

Returns Policy

Yes we accept returns.

You are responsible for returning the item to us at your expense. From previous customer feedback, we recommend Parcelforce or DPD Local for larger boxes and multiple box returns. Please ensure to take reasonable care of the goods so that they arrive with us in the same condition as they were delivered.

We take the utmost care to ensure that every item sent out is in pristine condition and up to our high standards. However things can go wrong, if you have noticed any problems with your order, please email [email protected] and our Customer Services team will do all they can to resolve the issue right away. If you have received the wrong item in your order, please email [email protected] and our Customer Services team will sort you out with the correct item right away.

Packaging Information

Most of our Bean Bags are sent to you already filled to UK mainland addresses (except surcharge areas) however there are certain, extra large products that need to be sent in multiple boxes. These include but are not limited to the Monster, Whopper, Beansofas, these items include beans for you to fill the items yourself (instructions included).

Sofa bean bags and Monster Bean Bags are delivered in multiple parcels – one contains the cover with some of the bean filling already inside. The other parcel or parcels contains a net with the remaining beans inside, to easily insert into the sofa and make it ready for use.

If your order is sent in more than one box, your packages may arrive on separate consignments on different deliveries.

More Information

Please refer to our Frequently Asked Questions page if you have any questions that are not answered here.

Please also refer to our Terms and Conditions before purchasing.